PRIVACY POLICY

Effective Date: December 2025

At LUMECO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase through our website.

By accessing or using the LUMECO website, you agree to the practices described in this Privacy Policy.

Who We Are

LUMECO is an online shopping platform offering women's clothing, fashion accessories, beauty products, and cosmetics. Our website is powered by Wix, which provides the secure e-commerce platform used to operate our online store.

Information We Collect

When you browse or shop on our website, we may collect the following information:

Personal Information

Full name
Email address
Mobile number
Billing and shipping address
Order and purchase details
Account information (if you create an account)

Payment Information

Payments are processed securely through trusted third-party payment gateways. LUMECO does not store your complete debit card, credit card, UPI, or banking credentials on its servers.

How We Use Your Information

We use your information to:

Process and deliver your orders.
Verify payments and prevent fraudulent transactions.
Provide customer support.
Send order confirmations and shipping updates.
Improve our website, products, and customer experience.
Respond to inquiries and feedback.
Send promotional offers and marketing communications (only where permitted).

Cookies

Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.

Cookies help us:

Remember your preferences.
Maintain your shopping cart.
Analyze website traffic.
Improve website performance.

You may disable cookies through your browser settings; however, some website features may not function properly.

Sharing Your Information

We never sell or rent your personal information.

Your information may be shared only with trusted third-party service providers who help us operate our business, including:

Payment gateway providers
Courier and logistics partners
Website hosting and cloud service providers
Marketing and analytics platforms
Customer support services
Government or legal authorities when required by law

These service providers receive only the information necessary to perform their services.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

Although we strive to maintain a secure environment, no online platform can guarantee absolute security. Customers are encouraged to keep their account credentials confidential.

Data Retention

We retain your information only for as long as necessary to:

Complete your orders.
Provide customer support.
Meet legal and tax obligations.
Resolve disputes.
Improve our services.

When the information is no longer required, it is securely deleted or anonymized.

Your Rights

Subject to applicable laws, you may request to:

Access your personal information.
Update or correct inaccurate information.
Request deletion of your personal data.
Withdraw marketing consent.
Request information about how your data is being used.

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites or social media platforms. LUMECO is not responsible for the privacy practices, policies, or content of external websites. We encourage users to review their respective privacy policies before sharing personal information.

Children's Privacy

LUMECO does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, appropriate steps will be taken to remove it.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will be published on this page along with the revised effective date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

LUMECO

📧 Email: help@lumeco.in

📞 Phone: +91 77388 09397

📍 Address: Adajan, Surat, Gujarat, India