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SHIPPING POLICY

Effective Date: December 2025

At LUMECO, we are committed to delivering your orders quickly, safely, and efficiently. We work with trusted courier partners to ensure your products reach you in excellent condition. Please read our shipping policy below for complete information regarding order processing, delivery, returns, and shipping-related queries.

Shipping Coverage

LUMECO currently ships across India. At this time, we do not offer international shipping.

Order Processing

  • Order Cut-Off Time: 5:00 PM (IST)

  • Processing Time: Orders are processed and dispatched within 1–2 business days (Monday to Saturday).

  • Orders placed after the cut-off time, on Sundays, or on public holidays will be processed on the next business day.

Estimated Delivery Time

After dispatch, orders are typically delivered within 5–7 business days, depending on your delivery location.

Please note that deliveries to remote locations or unexpected circumstances such as severe weather, festivals, or courier disruptions may result in slight delays.

Shipping Charges

  • Standard Shipping: ₹100 on orders below ₹500

  • Free Shipping: Available on all orders above ₹500

  • Cash on Delivery (COD): Additional COD charges may apply where available.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. Tracking information may take up to 24 hours to become active on the courier's website.

Shipping Address

Please ensure that your shipping address and contact details are accurate while placing your order.

LUMECO is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information. If an order needs to be re-shipped due to incorrect details provided by the customer, additional shipping charges may apply.

Multiple Shipping Addresses

Currently, a single order can only be shipped to one delivery address. If you wish to send products to different addresses, kindly place separate orders.

P.O. Box Deliveries

We do not deliver to P.O. Box, APO, or FPO addresses. Please provide a valid residential or business address for successful delivery.

Damaged, Incorrect, or Missing Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of receiving your order.

To help us resolve your request quickly, please include:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

Once verified, we will arrange a replacement or provide an appropriate resolution.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to factors beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier service disruptions

  • High order volumes during sales or festive seasons

We appreciate your patience in such situations.

Returns & Refunds

Please refer to our Return & Refund Policy for complete information regarding eligibility, return procedures, exchanges, and refund timelines.

Lost Packages

If your package is marked as delivered but you have not received it, we recommend that you:

  • Check with your family members, neighbors, or building security.

  • Contact the courier partner directly using your tracking number.

  • Reach out to our support team for further assistance.

Contact Us

If you have any questions regarding shipping or your order, feel free to contact us.

LUMECO

📧 Email: help@lumeco.in

📞 Phone: +91 77388 09397

📍 Address: Khadsad, Surat, Gujarat – 395006, India

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