Effective Date: December 2025

At LUMECO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below before requesting a return or exchange.

Return Eligibility

We accept return requests within 3 days of the delivery date.

To qualify for a return, the product must:

• Be unused, unworn, and unwashed.

• Be in its original packaging with all tags, labels, and accessories intact.

• Be returned in the same condition in which it was delivered.

• Be accompanied by a valid order confirmation or invoice.

Returns requested after 3 days of delivery will not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or refunded:

• Beauty and cosmetic products that have been opened, used, or tampered with.

• Personal care items.

• Gift cards.

• Clearance, sale, or promotional items.

• Products damaged due to misuse or improper handling by the customer.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To process your request, please send:

• Your order number.

• Clear photographs of the product and packaging.

• A continuous, unedited unboxing video showing the issue.

Please Note: An unboxing video is mandatory for claims related to damaged, missing, or incorrect items. Claims submitted without an unboxing video may not be approved.

Once verified, we will arrange a replacement or provide an appropriate resolution.

Refund Policy

Approved refunds will be processed only after the returned product has been received and inspected by our team.

If your return is approved:

• Refunds will be issued to the original payment method.

• Processing typically takes 7–10 business days, depending on your bank or payment provider.

Shipping charges, Cash on Delivery (COD) charges, and any other service fees are non-refundable unless the return is due to an error on our part.

Exchanges

We offer exchanges only for:

• Damaged products

• Defective items

• Incorrect products delivered

Exchange requests must be submitted within 3 days of delivery.

Subject to stock availability, a replacement product will be dispatched after the returned item has been approved.

Return Shipping

Unless the return is due to our error, customers are responsible for return shipping charges.

We recommend using a reliable courier service with shipment tracking, as LUMECO is not responsible for returns lost during transit.

Return Address

LUMECO

Khadsad, Surat, Gujarat – 395006, India

Cancellation Policy

Orders can be cancelled only before they have been dispatched.

Once an order has been shipped, it cannot be cancelled. You may request a return if your order meets the eligibility conditions mentioned in this policy.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us.

LUMECO

📧 Email: help@lumeco.in

📞 Phone: +91 77388 09397

📍 Address: Khadsad, Surat, Gujarat – 395006, India